Refund & Return Policy

This policy applies only to orders purchased through the kamikoto.com website. Purchases made at retail locations or on other websites adhere to the policies of those stores and websites and must be handled through them.

RETURNS FOR REFUND

Kamikoto products are checked multiple times to meet very high standards of quality, and to be free of defects in material and craftsmanship. Kamikoto accepts returns on defective items only. No other items may be returned. Any item claimed as defective must be returned to Kamikoto for inspection. This policy does not apply if the damage is due to what Kamikoto deems as normal wear, or due to the use of Kamikoto products for purposes other than those intended. Certain types of damage such as those due to age or improper treatment void this return policy. A restock fee of $20 will be charged on each item returned, and not on the order.

PLEASE SHIP RETURNS TO:

Kamikoto 神箏 ショールーム Limited.
Nakano Sunplaza 9F 4-1-1
Nakano Nakano-ku Tokyo, Japan,
164-0001

神箏ショールーム株式会社
〒164-0001
東京都 中野区中野4-1-1
中野サンプラザ9F

All returns must be made within 14 days of receipt of goods. Customers are required to email support@kamikoto.com a tracking number for the returned item(s) within these 14 days. Please choose a mailing/shipping company that provides a tracking number and requires a signature for the item by the stated recipient - Tsuyoshi Inagaki. Customers are required to select a delivery option/service that ensures that the return shipment is signed for by the stated recipient. Items returned without the recipient’s signature will not be accepted. The tracking number must confirm that the item was returned within the last 14 days. Please wrap the product securely and return it in its original packaging. Kamikoto is not responsible for any loss or damage in transit to our address. Shipping insurance is recommended, at the customer’s discretion.

Returns that do not comply with the conditions stated above will not be accepted for a refund or an exchange.

ORDER CANCELLATIONS AND MODIFICATIONS

When you place an order on kamikoto.com, we act quickly to process your order right away. If you would like to change an item, change your shipping address, or cancel an entire order please contact us as soon as possible at support@kamikoto.com.

You have 24 hours to cancel your order. Order already shipped cannot be cancelled.

If you would like the add new items to your order please place a new order at kamikoto.com.

PAYMENT METHODS

We accept Visa, MasterCard and American Express payments from customers worldwide. All forms of payments will be processed by our secure checkout. Your information will be used as permitted by our Privacy Policy

SHIPPING

Free shipping worldwide only for newly placed orders. 

Shipping fees to return an item to Kamikoto for a refund or exchange must be paid by the customer.